Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
During product launches, promotions, or high-volume periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, shipping method, and order weight.
We may offer free shipping promotions from time to time. Any applicable free shipping thresholds or promotions will be displayed at checkout.
Delivery Time
Estimated delivery times depend on the shipping carrier and destination.
Please note that delivery time estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.
Shipping Carriers
Orders are shipped via major carriers such as USPS, UPS, or other regional carriers, depending on the destination and service selected.
Carrier selection may vary to ensure the most reliable delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the order.
Please contact us as soon as possible if you notice an error in your shipping address.
Lost or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is managed by the carrier.
If your package appears to be delayed or lost in transit, we recommend first contacting the shipping carrier using the tracking number provided.
If you need additional assistance, please contact us at:
We will do our best to help resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
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your order number
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photos of the damaged item
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photos of the packaging
We will work with the carrier to resolve the issue.
International Shipping
At this time, international shipping may be limited or unavailable. If international shipping becomes available, rates and delivery estimates will be shown at checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Contact
For shipping questions, please contact: